Fielo

Loyalty and
points are not
the same thing.

Your loyalty program is a cost center, when it should be a revenue engine. Stop rewarding transactions, and start rewarding the behaviors that actually grow revenue.

01
Activate Dormant Members
02
Increase Ancillary & Cross-Property Spend
03
Higher Revenue Per Loyalty Member

Trusted by industry leaders

Trusted by leading brands

Your loyalty program should reward behaviors that grow revenue.

Most hospitality operators have hundreds of thousands of dollars sitting uncaptured in their existing guest base. The program they're running isn't finding it.

Your last launch took months and you're still waiting to see ROI

By the time traditional platforms go live, market conditions have already shifted. Fielo gets you launched in days with AI-recommended program structures built for your property type.

Every program change is an IT ticket

That Tuesday promotion you wanted to run? Still in the backlog. Fielo's no-code interface puts your marketing team in full control. No dev sprint. No waiting.

30-40% of your member base hasn't come back

And your program has no automated trigger to go get them. Fielo identifies dormant members and builds reactivation incentives around the behaviors that actually bring guests back.

Your F&B and spa aren't connected to loyalty

That's 15-20% of your revenue operating completely outside the program. Fielo connects every revenue center so the guest's full spend earns, and your program captures all of it.

From goal to live program in days, not months

Tell the AI what behavior you want to drive. It builds the program.

Step 1

Define your goal

Tell the AI what you want guests to do. More direct bookings. Spa visits. Off-peak dining. Upgrades. Describe the behavior, and the AI builds around it.

Step 2

AI builds your program

Fielo's AI builds the program structure, rules, tiers, and incentives based on what works for operators like you. No blank canvas. No guessing.

Step 3

Launch and optimize

Launch in days. Real-time analytics show you what's working. Adjust by describing what you want changed. No dev sprint, no support ticket.

The AI builds the program. Your team runs it.

From day one, Fielo's AI learns your business and recommends complete program structures built around the behaviors that drive revenue for your property type. Not generic templates. Operators using behavior-specific incentives see 30-50% higher revenue per loyalty member.

  • AI-recommended rules, tiers, and rewards
  • Continuous optimization, not set-and-forget
  • Proven models for hotels, casinos, and restaurants
Analytics dashboard with teal charts showing loyalty program performance

No IT tickets. No dev cycles. No waiting.

Every incentive you've wanted to build is one conversation away. Build points, cashback, tiered, and gamified programs without a single line of code. Your team moves 3-4x faster on incentive activity per quarter when the developer dependency is gone.

  • Pre-built templates for fast launches
  • Dynamic guest segmentation, automatically
  • Multiple programs running simultaneously
UX wireframe board showing visual program design workflow

One view of every guest, across every touchpoint.

Guest data trapped in five different systems is revenue you can't capture. Fielo connects POS, PMS, booking engines, and CRM in real time so your program sees the full picture. Salesforce-native edition or Open Edition for any data source.

  • Real-time POS, PMS, and booking integration
  • Open REST APIs, zero middleware
  • Unified guest profile across every revenue center
Code editor showing API integration and data connectivity

Already on Salesforce? Fielo lives inside it.

Fielo's Salesforce-native edition is a plug-and-play solution that installs directly into your org. No new platform to learn. No data migration headaches. No middleware sitting between your CRM and your loyalty program. Your guest data stays exactly where it already lives, and your loyalty program finally has access to all of it.

Join hundreds of Salesforce operators using Fielo to connect Sales Cloud, Service Cloud, Commerce Cloud, and Experience Cloud into a single unified loyalty engine.

  • Native install, no external environment
  • Works with Sales, Service, Commerce, and Experience Cloud
  • Data stays in your Salesforce org, in trust
  • Business users launch programs, not developers
For Salesforce Orgs

Customer Loyalty Suite

Points, cashback, tiers, gamification, and a rewards catalogue connected directly to Salesforce purchase data.

For Salesforce PRM

Channel Performance Suite

Enable partners, retailers, and dealers to sell more through incentives, rebates, and learning, all in one place.

For Commerce Cloud

Commerce Loyalty

Boost B2B and B2C orders with points, cashback, codes, and tiers connected to your commerce data.

For Experience Cloud

Customer Advocacy

Turn your best guests into brand advocates with rewards, tiers, and a fully branded member experience.

Customer testimonials

"The Fielo team have been brilliant since starting our journey with them. They truly care about understanding and delivering our requirements. We use Fielo to support our customer advocacy program both from a front-end and back-end perspective and it allows us to create different types of activity engagement for them. If you know Salesforce, then Fielo is very easy to use and is configurable to how you want it to be. There's loads more we can do with it! Also, I like that it's native to Salesforce as that's our source of truth."

Karin / Global Head of Customer Marketing

"Fielo is a game-changer when it comes to building and managing loyalty programs. Its robust package offers a wide range of features that helps us create personalized and engaging loyalty initiatives. With Fielo, we can easily track and reward customer behavior, leading to increased customer satisfaction and loyalty. It's a powerful tool that makes a real difference in driving customer engagement and maximizing program effectiveness."

Paul / Owner

"Fielo's consultants provide ongoing support and are very consumer centric, aligned very well with my company. They also have a native SFDC application, and we loved that they have tons of eLearning capabilities like courses, module dependencies, module feedback, and categorization of educational courses, and well-developed knowledge check options. Plus their detailed product documentation is so helpful!"

Inessa / SVP of Loyalty Programs

Frequently asked questions

Most customers go from first login to live program in days. AI-recommended structures and pre-built templates eliminate the blank-canvas problem. Full implementation with data migration typically completes in 4-6 weeks.
No. Fielo's point-and-click interface is built for business users. Create rules, configure rewards, and launch campaigns without code or IT tickets. Your marketing team runs the whole thing.
Most loyalty platforms reward every transaction equally. Fielo lets you reward specific behaviors — direct bookings over OTA, spa visits, off-peak dining, upgrades — the ones that actually improve margin. The difference is not features. It's what your program is optimizing for.
Points, cashback, aspirational tiers, gamification with badges and milestones, and behavior-based incentives. Run multiple programs simultaneously across different guest segments.
Plans start at $5,000/month, up to 10x more cost-effective than legacy enterprise alternatives. Book a Loyalty Revenue Audit for a custom recommendation based on your program size.
It learns your business, industry, and goals from first login. Then recommends complete program structures with optimized rules, tiers, and rewards, plus ongoing optimization as your data grows.
Yes. Fielo offers a Salesforce-native edition plus an Open Edition for any data source. Real-time data flows connect POS, PMS, booking engines, and CRM without complex middleware.

See exactly how much revenue your current program is missing.

Book a Loyalty Revenue Audit and we'll show you the specific dollar amounts your program isn't capturing — dormant members, disconnected revenue centers, mismatched incentives.